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3 Elements that Create Loyal Kids; Capturing the Traveling Family!

Exclusive Feature: The Market: The family travel market is booming; In fact it’s the fastest growing niche in the leisure market and with over 115 million holidays a year involving kids it’s also one that cannot be ignored by the hotel industry.

But today’s Parents are spoiled for choice by an overwhelming abundance of child friendly hotels and resorts with animation teams to take care of the kids.

So how do they make up their minds where to stay?

A major factor in their decision as to where they stay can be determined by their perception of the quality of the Kids Club within the hotel.

The standards that they demand are high. The Kids Clubs must be safe, entertaining, stimulating and also recognize the wishes of the modern parent. With worldwide obesity figures amongst children on the rise, the food provided must be healthy, nutritious and yet appealing to kids.

Parents want to pick up energy spent happy contented kids who have had the time of their lives.

Sandcastle Kids Club Westin Resort Costa Navarino

The new breed

The new breed of Kids Clubs have recognised that a lick of bright paint and some toys and cushions will no longer cut the mustard. They combine cool design with a well thought- out pedagogical philosophy and play based learning programs1 to make sure that they are not just a place of fun and entertainment, but are an intelligent, healthy and stimulating environment where children can get the exercise and mental stimulation they need to trigger successful growth.

Sandcastle_Kids_Club_3Sandcastle Kids Club Westin Resort Costa Navarino


When it comes to the activities organised by the Kids Clubs, traditional arts and crafts are no longer enough to satisfy the new generation of eager learning kids.

Hotels are implementing highly creative and educational programs2, from The Waldorf Astoria’s Gladiator training in Rome, to The Ritz Carlton’s Ocean Futures Society, designed by Jean-Michel Cousteau to create awareness amongst children for environmental issues.

The 3 elements of the Kids club

The Kids Clubs of the future are stylishly designed, with careful planning going into lighting, climate control and air quality. They are a perfect balance between fun and education.

By focussing on 3 key elements, exercise, innovation and healthy eating, they not only make a child fitter and smarter but by stimulating both the body and brain actually make them happier.3

Happy children make for happy families and create a better customer experience all round that can dramatically increase the % of return customers in the travelling family segment.

When combined with an effective strategy for family rooms and child friendly dining schemes , the Kids Club can become a powerful tool to help hotels win ground in the ever growing travelling family market.

  1. www.earlychildhoodaustralia.org.au/our-publications/every-child-magazine/every-child-index/every-child-vol-16-3-2010/play-based-learning-free-article/
  2. www.travelandleisure.com/travel-blog/carry-on/2014/10/3/family-friday-best-hotel-kids-clubs
  3. www.worldlifeexpectancy.com/exercise-makes-you-smarter

This is strictly an exclusive feature, reprints of this article in any shape or form without prior written approval from 4Hoteliers.com is not permitted.

About the Author:

Carl Mills is head of marketing at Stoerrr Concepts & Design for kids, A Dutch Design company for the next generation that develops advanced kids solutions for the leisure Industry, such as Kids Clubs and Family Room entertainment for hotels.

Studio Stoerrr is a design studio with many years of experience in concept & design development. The company started their innovations for kids by using a combination of skill, knowledge and the amazing learning curve of kids themselves.

Stoerrr is proud Partner of Mocinno International, the Hospitality Management company www.mocinno.com 

3 Startup Lessons Every Successful Entrepreneur Must Learn

Photo: © kantver, YFS Magazine

Consider this scenario …

You’ve got an amazing business idea, and you know it will be a total hit! Now you just need to put it into place and put some cash and time behind it, right?

Not so fast! I want to share my thoughts and personal lessons learned about startup motivation what it really takes to make it through the early startup stage.

For me, it all began with a passion for travel, leading to research, teamwork and a recently launched venture (which led to a lot of lessons along the way).


Chasing Inspiration

I founded Mocinno International, a consultancy within the hospitality industry, in 2006. I started my company with an understanding and depth of experience related to the economic difficulties within the travel industry as a result of terrorism, flawed corporate governance and more.

Hotels were suffering so hotelier’s resulted to filling vacancies by dropping room rates, signing large accounts at low rates and signing up aircrews to cover the basic costs of running hotels. This prompted a clear and radical change in operations; cutting down on staffing costs mainly, and streamlining guest’s offerings.

Fast forward to 2015 and the hotel industry is fighting to hire the skill, knowledge and experience back to adequate levels. Some are succeeding while others focus on shareholder value and financial performance (i.e., EBITDA delivery, which remains a high priority concern). Lessons to be learned, best practices, and all kinds of contingency plans were put into place. A huge learning curve (painful for many, within the industry) followed, but it was certainly useful.

My experiences running Mocinno, and involvement with the recent launch of The Best of Hotels (an online travel magazine) have solidified three essential startup lessons that you, too, may find useful.


1. Know (and relate to) your customer.

Knowing your customer is at the core of every successful venture and directly influences the future value of your company. Data, readily available from the Internet, is a great resource to help you decide whether your product or service has market potential.

A great example of actionable data is competitive. Competitors often (unknowingly) give away valuable data, so sign up for their newsletters and subscribe to their feeds. Learn to look beyond the data for clues.

These clues could lead you to a new way of selling or branding; or even creating an entirely new market. Can that be done still? Absolutely! It happens every day, and a good marketer will know how to address this kind of opportunity. Objectively, why would a customer buy your product or service? What can you learn about consumer behavior (in your industry) on the Internet?

 Start upPhoto: © StockRocket, YFS Magazine

The other part, is creating loyalty. Ensure customers feel comfortable with the way you communicate with them. This can often compel them to make another purchase based on anemotional connection, alone. The good old 4 p’s of marketing (i.e., Price, Product, Promotion and Place) are not enough. It’s time to move forward to content marketing, creating stories and communicating a compelling lifestyle.

As a travel blogger for The Best of Hotels, connecting with cultures, design and people worldwide becomes easier through these new modes of marketing; primarily storytelling. Sharing stories with customers allows them to learn (and consume your products and services) in an engaging way. Travel and product recommendations then become personal, relatable and believable; instead of being selected by a group of office interns with no direct experience in the field.


2. Learn what makes a ‘dream team’.

Leadership expert Robin Sharma has said, “The bigger the dream the more important the team.” This is true.  Startup success is not just up to you. The selection of your “dream team” depends on many factors (e.g., location, availability, skills, experience, etc.) However, not only should you aim to make the best hires, but you should also hire entrepreneurial employees.

A team member with entrepreneurial hunger can make a big difference. They are generally eager to learn and adapt quickly.

Also, don’t hire based on skills alone. You’ll need to build a team where each member has a solid skill set that contributes to the overall vision in shaping your company. Often you’ll see a bunch of friends starting a business together. That could work well, or it can turn very sour. While you may respect someone for social reasons, working with close friends is not alwaysbe the best choice.

Photo: © GaudiLab, YFS Magazine

Photo: © GaudiLab, YFS Magazine

Performance is another important factor when building a startup team. As I mentioned before, only work with people who are driven to perform. There are plenty of skilled people, most of whom prefer a typical employment scenario with steady packages, working hours and a cubicle where they can hang the family photos. There’s nothing wrong with that, but it won’t help you along the roller coaster ride you’ll face as a startup.

Finally, respect and trust your team. This can be accomplished with communication and incentives.

At The Best of Hotels we’ve taken this approach. The team is well-versed in a varied approach to marketing, smart content and delivering online expertise. Coupled with a great sales team, namely worldwide travel bloggers, we’ve developed a team that can accomplish the dream.

3. Motivate and stay in tune with yourself.

While you’re focused on knowing customers and developing a team, perhaps it’s time to take a very close look at yourself.

Don’t be afraid to take a break, not too long though. I have a personal rule to never to skip looking at my goals or making progress on a project for more than two days. This helps me to avoid losing track and disrupting workflow.

I find that self-motivation has become harder than it was, say 10 to 15 years ago. This is often a result of information overload and the current events of society and the world around us. It’s hard to not be constantly reminded of horrendous life events: from wars, to natural events like floods, crashes and so forth.

I limit my news consumption to 3 news channels a day: BBC, Le Monde and NOS News (the Dutch in me, wants to stay connected to Holland, even though I have not resided there for a very long time). They are rather neutral and give me a good overview of what’s going on in the world.

Recently, I decided to turn off smartphone notifiers; there is just too much negativity. When we are on information overload, bombarded by hard news, we forget that there is so much beauty in the world too.

Just before the Summer of 2015, I decided to take an objective look at how I spent my days in order to decide what I could improve on. It was refreshing, as my mental library was pretty full leading to quick email reads, short conversations, and rushed decisions. I seemed perfectly fine, however time was limited and I was pushed.

The reality is this: a startup requires a lot of energy from you. Start with your personal goals. These are probably pretty clear to you. Your mind and behavior are key to daily motivation and gaining the drive you need to reach goals.

When it comes to startup goals, sort and compartmentalize your energy. Not everything can be completed in a very short time. Startups are extremely exciting, so it’s easy to expend all of your energy in the beginning. Hold on to some of that energy, you will need it down the road too.

Three years ago I started rowing. Similarly to embarking on a startup, I was so excited and just wanted to get going. My teacher (probably a retired marine) gave me such a hard time. I soon had blisters on my hands and could not walk for days because of the muscle pain.

Then one day he said, “Pick a boat, and go solo.” I spent two hours trying not to fall into the water. I forgot to focus on technique (the fundamentals I learned early on) and ended up looking like an elephant trying to dance. In contrast, today I am comfortable, focused and I take my time (and yes, I still fall in the water from time to time). But at least I control the boat, and not the other way around.

This article has been written for YFS Magazine and it has been edited and condensed.

Jeroen Gulickx is originally from Holland, where he obtained two business degrees. Later in life he also certified as black belt in Six Sigma.

 He is the Managing Director of Mocinno International, a hospitality consulting company that started in 2006, focused on delivering incremental revenues for hotels, spa’s and hotel suppliers. Jeroen is well travelled and has extensive experience in the luxury travel segment. The main capabilities vary from streamlining cost and operational models, strategy, yielding, business development, and marketing. Connect with @MocinnoIntl on Twitter.

Jeroen Gulickx